Direct Cycle Parts – Staff Update
From all of us at Direct Cycle Parts, we wanted to address an issue that a few customers have been experiencing with our service in recent months.
We have a very small, but dedicated staff built completely around you, the customer. Without happy customers, we simply cannot continue to grow, build and better serve our customer’s needs.
In February we lost our CFO in an accident and in the following months we have all been working very hard, not only to be there for each other in this difficult time, but to strengthen our team to make up for the loss of an incredibly enthusiastic and dedicated employee.
We have heard our customer base loud and clear, and we know that a few things have slipped through the cracks. It may have been anything from late responses on international shipping quotes to not notifying our customers quickly about a back order from one of our many suppliers. However, we want to not only make it right, but make it better.
Whether you continue to purchase from us because of past experiences or you have been thinking about taking your online purchases elsewhere, we want to offer you a $10 coupon code
(code: sturgis77) valid now through the end of the Sturgis Motorcycle Rally on August 13th.
We sincerely apologize for any inconvenience that our business may have caused you, at the end of the day, we are all riders too. We know not only the freedom of the open road, but also how much we miss it when things keep us off of two wheels.
We look forward to expanding our customer base and giving you an online shopping experience that you haven’t received anywhere else. Thank you for your understanding in this difficult time for our small, tightly knit family at Direct Cycle Parts and we’ll see you all down the road.
Sturgis Motorcycle Rally 2017
We will have opportunities to contact you email during the Rally.
Please click here to send us a message and we will get back to you as soon as possible.
Thank you to our warehouse staff for staying behind to ship orders!